I bought a coach bag on e-bay a couple of years ago and the handles were starting to fray. {not surprisingly, as I've used it nearly every day since I bought it} What was suprising, however, was that when I dropped in a Coach store to see about getting it repaired, they offered to just provide me a credit for the original value of the bag! SCORE! I got this new, and much cuter, tote for $0.00. Doesn't get better than that, my friends.
Apparently, if they don't think that the problem will be easily fixed, they can just offer store credit. If it can be easily fixed, you pay $20 to ship it off to coach and get your original bag back after 6-8 weeks.
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